Delivery & Returns
Which courier do we use?
We use DPD to deliver our parcels.
How much will you pay for delivery of your order?
Orders totalling £75 and over will be delivered free of charge. Orders totalling less than £75.00 will be subject to a delivery charge of £4.95
Where in the world do we deliver?
We currently offer delivery of items to customers within the UK only.
We will be launching European and Worldwide delivery in due course and these Terms & Conditions will be updated to incorporate the charges and terms relating to this as and when necessary.
How quickly will you receive your parcel?
Orders received before 1pm will be processed the same day and will normally be delivered by midday the following day (excluding weekends and Bank Holidays).
What should you do if you do not receive your parcel?
Whilst every endeavour is made to ensure your order is delivered to you within the specified timeframe, there may be rare circumstances in which your parcel is delayed. In the unlikely event that your order does not arrive within the specified timeframe, please contact us at firstname.lastname@example.org or on 01403 786 021 to alert us of the delay so that we may liaise with our courier to resolve the issue for you. Please note that deliveries will be made Monday to Friday (excluding Bank Holidays).
Can I return my item(s) if I no longer want my order?
We hope you will love your purchases from us. However, if you wish to return any item purchased, you can return it to us for a refund or exchange in line with our Terms & Conditions.
Who is responsible for the postage costs to return an item to us?
Should you wish to return an item to us, you are responsible for the postage costs and we would strongly advise you to obtain proof of postage as we cannot accept liability for items lost in returned post.
When will you receive your refund or exchange on a returned item?
We will endeavour to post your exchange or process your refund within 7 days of our receipt of the returned item. However, during busy times, this may take up to 14 days. Refunds will be issued to the original method of payment. Please note that the original postage cost (if applicable) will not be refunded.
What happens if an item you have received is faulty?
Should you feel that an item you have received is faulty, please do not use the item and contact us as soon as possible at email@example.com or on 01403 786 021 to alert us so that we can do our best to resolve the issue quickly for you.
What happens if you receive an incorrect item?
In the unlikely event that you receive an incorrect item, please notify us by email at firstname.lastname@example.org as soon as possible and within 14 days of the day after your delivery was made and we will arrange for the issue to be resolved. In this case, we will cover any reasonable postage costs to correct our error.